Bitocto Exchange

Hi Bitoctonians

How can we help?

How to verify my account?

Here’s how to verify your account:

  1. Login to your account
  2. On the right hand corner, click the “Settings” icon
  3. Enter an active mobile number to link your Bitocto account. Request for an OTP code and it will be sent to you via SMS for you
  4. Input your OTP code and proceed to the next step
  5. Please fill in the form with valid data.

  6. You will be required to submit the following documents:
    • Valid National identity document (ID Card/Driver’s license/Passport)
    • Photo of yourself holding your identity document OR holding a paper written “Verification of Bitocto Account” with your full name and signature shown on the example below:  

                                       1.jpg 

    Ensure that you have completed all the data correctly as your data cannot be changed. If you wish to do so, you must contact our customer service

  7. Once you have completed the verification process, our team will check that all the data you have submitted is true and valid. Should you provide any invalid information, your account will not be verified hence you may not carry out any transactions on our platform. Please wait for our email to notify your account verification process 
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